Postal Repair Service
We recommend you send your gaming consoles and Apple units carefully packaged, with a printout of any emails you’ve received from us AND a copy of our job form (click here to download) with all the details filled out.
135A Nuwarra Road
Moorebank NSW 2170
Important information you should know
For PSP, PS Vita and DS series consoles, it is recommended the consoles be wrapped in a good layer of bubble wrap or placed in its protective case then wrapped in bubble wrap. If you have used a good layer of bubble wrap, you can simply place the item in an Australia Post tough bag/padded. Otherwise you can place it in a box.
For any iPod or iPhone units, it is recommended the unit be wrapped in a good layer of bubble wrap and sent in an Australia Post padded bag/padded bag. You may place the bubble-wrapped unit in a box if you prefer.
For Xbox 360, Xbox 360 Slim, Xbox One, PS3, PS3 Slim, PS3 Super Slim or PS4 consoles, it is recommended you wrap the console in a good layer of bubble wrap and package it in an Australia Post box size BT, or your own similar sized box and some solid foam. Alternatively you may also use the original box of the unit.
For Wii, Wii U consoles and iPads, it is recommended you wrap the console in a good layer of bubble wrap and package it in an Australia Post box size BM, or your own similar sized box and some solid foam.
Please DO NOT use bean bag stuffing or any small pieces of foam as this is very time consuming to clean up and which may result in you paying an extra $10 for our time. Not to mention, small pieces may also lodge into the small openings or vents of your console.
DO NOT send any accessories, controllers, cables or power packs unless instructed to do so. Please send the unit itself only.
It is highly recommended you send your consoles or units via Parcel Post with Signature or courier. It is optional whether you choose to pay for additional insurance cover.
Please note that Beetronix Solutions does not bear any responsibility for the loss of any parcels by Australia Post or any other courier company.
Please note that Beetronix Solutions does not bear cost of incoming postage (parcels you send to us) under any circumstance.
Once your parcel has been received, we will examine your console or unit and have your job completed within 24-48 hours, if you have already been provided a quote. If you have not yet been provided with a quote, we will contact you to provide you with a quote.
If the condition of your gaming console or Apple device differs from that of your description, we will contact you to discuss & provide you with a more accurate quote. No work is commenced until given the OK by you.
Once your job is complete we contact you via email (primary) or phone (secondary) to finalise payment. After payment is finalised we will have your console or unit packaged with your invoice, and sent out at the first available chance.
Shipping and Delivery Policy
We ship your items Australia wide using Australia Post’s eParcel. In circumstances where we cannot ship using eParcel we will ship using using Parcel Post with signature. Unfortunately we do not accept requests to ship items via Express Post. We do not charge shipping costs in addition to our repair fee, however reserve the right to charge a return fee in individual circumstances where items have been sent however are found to be in good working order. Items are usually despatched within 1 business day after payment has cleared and shipping times are estimated at between 1-7 business days depending on your location within Australia. Items received via our Pick Up Service (Sydney only) are delivered again by one of our drivers or shipped out via Australia Post’s eParcel.