1. What can Beetronix Solutions do for me?
Beetronix Solutions offer a wide range of solutions for your broken video gaming consoles, broken iPhone, broken iPad and iPod Touches. We also offer repairs on android tablets and laptops.
We repair all the major gaming consoles including Microsoft Xbox One, XBox One S, Xbox One X, Sony Playstation 4 and PS4 Slim, Playstation 4 Pro, Sony PS Vita, Nintendo Wii and Wii U, Nintendo Switch and Nintendo 3DS & 2DS series. We don’t repair the following consoles that often anymore but you’re welcome to contact us to discuss further: Sony Playstation 3, PS3 Slim, PS3 Super Slim, Xbox 360, XBox 360 Slim, Nintendo DSi and DSi XL, DS Lite.
We repair the following Apple devices: iPhone, iPad, iPod Touch, MacBook.
We also repair the phones of the following brands: Samsung, Huawei, Xiaomi, Asus, Google
Our long list of services include LCD screen replacements, touch screen replacements, power supply rectifications, lens/laser replacements, laser alignments, shell fittings, motherboard repairs however we are not limited to only these. Best to contact us with an enquiry so we can assist you.
2. Does Beetronix Solutions service anywhere within Australia?
We provide Australia’s fastest postal repair service for gaming consoles and Apple devices AUSTRALIA-WIDE. No matter where you are in Australia, you are welcome to contact us for a free quote and send in your item. Most standard repairs can be completed within 1-3 working days of receipt (there are exceptions or special circumstances so best to contact us).
If you are located in Sydney you are welcome to drop into our workshop.
3. What do prices quoted by Beetronix Solutions include?
All quotes provided by Beetronix Solutions are inclusive of GST, related parts supply (unless otherwise stated), labour and warranty (varies according to type of job done). Return postage via courier is included free of charge for successful repairs.
4. Will the repair job void my warranty?
If your gaming console, phone, tablet or laptop is still covered by a manufacturer’s warranty or an extended warranty, Beetronix Solutions recommends you contact the warranty provider first. If you are not happy with the service or the waiting period, or your device is out of warranty, we would be very happy to hear from you and see how we can help you. Feel free to contact us by filling an online enquiry form, emailing us, calling us, or have us call you to discuss your options or obtain a quote.
5. Does Beetronix Solutions provide warranty on their work?
We provide good warranty on all our repair work so you can rest assured. Most jobs are warranted for 6 months.
6. What is the quality on parts we supply?
Parts we obtain and supply are usually genuine, OEM (Original Equipment Manufacturer) or AAA grade quality. We do not aim to be the cheapest, but rather aim to provide good service with good quality parts at a reasonable price. We prefer to be someone you can trust, that you will refer your friends and family to, rather then try to make a quick buck.
7. What is the usual turnaround time of repair jobs?
Upon receiving your device, your job will be completed within 1-3 working days, provided parts are available & depending on the type of repair. We will then contact you to finalise payment. Once payment is received or proof of payment received via email, we send out your item on the next available despatch. Should we need to confirm a quote or re-quote, this will be done within this timeframe.
If you drop off at our workshop the repair job will usually be completed within 1-3 working days. You will then be contacted by one of our team advising you to pick up.
If you booked in an Express Repair Service and come into our workshop, the repair job will be completed within 1-2 hours (dependent on job). Booking essential for this service.
Most jobs pre-quoted are completed within above standard timeframes. Sometimes however, repairs can take a little longer & we ask for your extended patience whilst we try our best to get the device back to working order for you.
8. How do I send my device to Beetronix Solutions?
Beetronix Solutions recommend you send your gaming consoles, phones, tablets or laptops carefully packaged, with a print out of any recent email you’ve received from us AND a copy of our job form.
Packages should be sent to:
135A Nuwarra Road
Moorebank NSW 2170
Please read through the info on our webpage Postal Repair Service. This should have all the info you need to know, however if you still have questions, don’t hesitate to ask us. It is recommended you contact us prior to sending in your device, so we can confirm if we can accept it & what the costs would be.
9. How can I pay Beetronix Solutions?
We will usually email you on completion of the job with payment details.
We accept payment via cash, Electrical Funds Transfer (EFT), credit card (Visa/Mastercard only) and Paypal.
Credit card or Paypal are the fastest methods of payment. If paying via Paypal please make payment to this email address: firstname.lastname@example.org.
Credit card payments can be made over the phone or via Paypal.
For EFT payments we recommend that you save and email us a copy of your payment transaction to help us help you receive your console or unit back sooner. Without an email proof we will need to wait for the transaction to clear, which can sometimes take up to 72 hours, depending on whom you bank with.
10. What do I do if I have a water damaged gaming console or Apple device?
The best thing you can do for your water damaged gaming console or water damaged Apple device (or any other electronic device for that matter eg. mobile phone), is NOT try to turn it on straight away. If there was any chance of reviving it at all, trying to turn it on straight away will eliminate that chance and make matters worse. Leave it off, try to rid any water you can and leave it to dry out for a few days before trying to turn the device back on or place the device in a bag of rice until you can get it to an electronic specialist (such as us!).
11. Can Beetronix help with an insurance claim?
We are a reputable repair service company that can provide Service Reports for your insurance claims. We charge a fee of $45 to examine your device and prepare Service Report which is accepted by insurance companies. Liquid damaged and storm damaged devices are welcome.