FAQs

1. What can Beetronix Solutions do for me?

Beetronix Solutions offer a wide range of solutions for your broken video gaming consoles, broken iPhone, broken iPad and iPod Touches.

We repair all the major gaming consoles including Microsoft Xbox 360 and Xbox 360 Slim, Xbox One, Sony Playstation 3 and Playstation 3 Slim, Sony Playstation 4, Sony Playstation Portable, Sony PS Vita, Nintendo Wii and Wii U, and Nintendo DS and 3DS series. Our long list of services include LCD screen replacements, touch screen replacements, power supply rectifications, lens/laser replacements, laser alignments, shell fittings, however we are not limited to only these.

We repair the following Apple devices: iPhone, iPad, iPod Touch.

2. Does Beetronix Solutions service anywhere within Australia?

We provide Australia’s fastest postal repair service for gaming consoles and Apple devices AUSTRALIA-WIDE. No matter where you are in Australia, you are welcome to contact us for a free quote and send in your item.

If you are located in Sydney you are welcome to drop into our workshop.

3. What do prices quoted by Beetronix Solutions include?

All quotes provided by Beetronix Solutions are inclusive of GST, any parts supply (unless otherwise stated), labour and warranty (varies according to type of job done). Return eParcel postage is included as a service to Beetronix customers free of charge.

4. Will the repair job void my warranty?

If your gaming console or or Apple device is still covered by a manufacturer’s warranty or an extended warranty, Beetronix Solutions recommends you contact the warranty provider first. If you are not happy with the service or the waiting period, or your gaming console or or Apple device is out of warranty, we would be very happy to hear from you and see how we can help you. Feel free to contact us by filling an online enquiry form, emailing us, calling us, or have us call you to discuss your options or obtain a quote.

5. Does Beetronix Solutions provide warranty on their work?

We provide good warranty on all our repair work so you can rest assured. Our jobs are warranted for 30 days, 3 months, 6 months, 12 months and even lifetime!

6. Does Beetronix Solutions provide warranty on the parts they supply?

Most definitely! Parts we use and supply are genuine and are warranted for a period of 3 months, 6 months, 12 months and lifetime.

7. What is the usual turnaround time of repair jobs?

Upon receiving your item/s via post, your job will be completed within 24-48 hours, provided parts are available. We will then contact you to finalise payment. Once payment is received or proof of payment received via email, we send out your item as soon as possible.

If your job was picked up via mobile service, your job will be completed within 24-48 hours. We will then contact you to finalise payment. Once payment is received or proof of payment received via email, we send out your item or have it dropped off again.

If you drop off at our workshop the repair job will be completed within 24-48 hours. You will then be contacted by one of our team advising you to pick up.

If you booked in an Express Repair Service and come into our workshop, the repair job will be completed within 30-60mins. Booking essential for this service.

8. How do I send my item/s to Beetronix Solutions?

Beetronix Solutions recommend you send your gaming consoles or Apple devices carefully packaged, with a print out of any emails you’ve received from us AND a copy of our job form.

Packages should be sent to:

Beetronix Solutions
135A Nuwarra Road
Moorebank NSW 2170
Australia

For PSP and DS consoles, it is recommended the consoles be wrapped in a good layer of bubble wrap or placed in its protective case then wrapped in bubble wrap. If you have used a good layer of bubble wrap, you can simply place the item in an Australia Post tough bag or express bag. Otherwise you can place it in a box.

For any Apple iPhones and iPods, it is recommended the unit be wrapped in a good layer of bubble wrap and sent in an Australia Post padded bag or express bag, or even a box

For Xbox 360, Xbox One, PS3 and PS4, it is recommended you wrap the console in a good layer of bubble wrap and package it in an Australia Post box size BT, or your own similar sized box and some solid foam (like the foam you get when you buy electrical goods).

It is highly recommended you send these items via Parcel Post with Signature rather than Express Post.

For Wii and Apple iPads, it is recommended you wrap the console in a good layer of bubble wrap and package it in an Australia Post box size BM, or your own similar sized box and some solid foam.

Please DO NOT use bean bag stuffing or any small pieces of foam as this is very time consuming to clean up and which may result in you paying an extra $10 for our time. Not to mention, small pieces may also lodge into the small openings or vents of your console.

9. How can I pay Beetronix Solutions?

We accept payment via cash, cheque, Electrical Funds Transfer (EFT), credit card (Visa/Mastercard only) and Paypal.

Credit card or Paypal are the fastest methods of payment. If paying via Paypal please make payment to this email address: payment@beetronix.com.au.

For EFT payments we will advise you of the details upon finishing the job. It is recommended that you save and email us a copy of your payment transaction to help us help you receive your console or unit back sooner. Without an email proof we will need to wait for the transaction to clear, which can sometimes take up to 72 hours, depending on whom you bank with.

For cheque payments, these can be forwarded to our address. Cheques will need to be cleared before any item can be sent back.

10. What is the “click to free call” button on the website?

The ”click to free call” button on our website allows you to speak to one of our friendly staff, without having to cost you a cent! Simply click on the button, enter in your landline number and wait for us to call you…

11. What do I do if I have a water damaged gaming console or Apple device?

The best thing you can do for your water damaged gaming console or water damaged Apple device (or any other electronic device for that matter eg. mobile phone), is NOT try to turn it on straight away. If there was any chance of reviving it at all, trying to turn it on straight away will eliminate that chance and make matters worse. Leave it off, try to rid any water you can and leave it to dry out for a few days before trying to turn the device back on or place the device in a bag of rice until you can get it to an electronic specialist.