Pick Up Service
COVID-19 NOTICE (Updated 9 October 2021)
Beetronix are committed to the health & safety of our staff, their families, extended families, delivery drivers & the wider community. Our business is a Covid safe registered business.
The most up-to-date information is regularly updated on our Facebook page as well as Google.
Since July, due to the nature of the outbreak in NSW, courier services have been overwhelmed. As such, we had decided to pause the Pick Up Service temporarily, as of Friday 30th July 2021. Please do not submit any requests for the Pick Up Service. Reviewing this situation in October, our couriers are still not at a stage reliable enough for us to recommence the Pick Up Service. Sorry for any inconvenience. We will update this page as well as our Facebook page, when this service is being offered again. You are welcome to drop of to our workshop at Moorebank (conditions of entry on our homepage) or post in, or send in via any other delivery service.
We provide a free Pick Up Service within most areas of Sydney Metropolitan for certain devices & repair types. This service is offered via our nominated courier. Once the job is completed we can send your repaired device back to you free of charge via the same nominated courier service.
This service is currently available in Sydney only and is available for certain gaming consoles & certain repair types only, or multiple devices. Please provide a description of your device & information of issue being experienced with the device, & one of our team members will respond to you with further information.
The window for the Pick Up Service is generally weekdays between 8am-6pm. In some circumstances if no one is available, the parcel may be left at a safe location for pick up (by prior arrangement). Unfortunately couriers cannot call on approach & the pick up window cannot be narrowed down.
Devices must be adequately wrapped with some cushioning material & packaged securely in a suitable box/carton with the supplied label for pick up. You will need access to a printer in order to print out the parcel label. Our staff will email you some additional information & forward you a parcel label to print & attach to the box/carton.
For unrepairable or non-repairable devices, there is no charge for our time however a return fee of $25-30 is applicable.
Pick Up Service Request
Once we receive your Pick Up Service request we will communicate some preliminary quotes with you & go from there. We normally respond within 24 hours, or 48 hours if over the weekend period. Please check your spam box if you haven’t received a response within these time periods. Bookings can be made for the next business day onwards (if you’ve requested a pick up after hours eg. 8pm please don’t expect a pick up for the next business day, it will be the day after).
Instructions for Pick Up Service:
Please ensure the following details are enclosed with your console:
Contact number & email address
Pick up address
Device model & description of problem
(Alternatively you can print out our job form (click here to download) & enclose this with the unit)