Pick Up Service

THE CURRENT TURNAROUND TIME DURING COVID-19 IS APPROX 2-5 BUSINESS DAYS ONCE RECEIVED, though this can vary slightly due to a number of reasons

  • Complexity of the job
  • Complexity of other current jobs that are in at the same time
  • Part required
  • Number of techs in on any given day (techs with cold or flu symptoms don’t come in)
  • Number of devices coming in each day

 

We provide a free Pick Up Service within most areas of Sydney Metropolitan for certain devices & repair types. This service is offered via our courier. Once the job is completed we can send your repaired device back to you free of charge via our nominated courier service.

This service is currently available in Sydney only and is currently available for certain gaming consoles & certain repair types only. Please provide a description of your device & information of issue being experienced with the device, & one of our team members will respond to you with further information.

The window for the Pick Up Service is generally weekdays between 8am-6pm. In some circumstances if no one is available, the parcel may be left at a safe location for pick up (by prior arrangement).

Devices must be adequately bubble-wrapped & packaged securely in a suitable box/carton with the supplied label for pick up. Our staff will email you some additional information & forward you a parcel label to print & attach to the box/carton.

For unrepairable or non-repairable devices, there is no charge for our time however a return fee of $25 is applicable.

 

Pick Up Service Request

Once we receive your Pick Up Service request we will communicate some preliminary quotes with you & go from there. We normally respond within 24 hours, or 48 hours if over the weekend period. Please check your spam box if you haven’t received a response within these time periods. Bookings can be made for the next business day onwards (if you’ve requested a pick up at 11pm please don’t expect a pick up for the next business day, it will be the day after).

Instructions for Pick Up Service:

Please ensure the following details are enclosed with your console:

Full name
Contact number & email address
Pick up address
Device model & description of problem

(Alternatively you can print out our job form (click here to download) & enclose this with the unit)