Pick Up Service

We provide a free Pick Up Service within most areas of Sydney Metropolitan for certain devices & repair types. Once the job is completed we can send your repaired device back to you free of charge via our nominated courier service.

This service is currently available in Sydney only and is currently available for certain gaming consoles & certain repair types only. Please provide a description of your device & information of issue being experienced with the device, & one of our team members will respond to you with further information. Should you be interested in pick up of a device not on our pick up list, a pick up fee may be applicable.

The window for the Pick Up Service is generally weekdays between 8am-6pm. In some circumstances if no one is available, the parcel may be left at a safe location for pick up (by prior arrangement). You are provided with tracking details between the time the parcel is picked up until it is delivered.

Devices must be adequately bubble-wrapped & packaged securely in a suitable box/carton with the supplied label for pick up. Our staff will email you a scheduled pick up day & forward you a label to attach to the box/carton.

 

 

Pick Up Service Request

Once we receive your Pick Up Service request we will communicate some preliminary quotes with you & go from there. We normally respond within 24 hours, or 48 hours if over the weekend period. Please check your spam box if you haven’t received a response within these time periods.

Instructions for Pick Up Service:

Please ensure the following details are enclosed with your console:

Full name
Contact number & email address
Pick up address
Device model & description of problem

(Alternatively you can print out our job form (click here to download) & enclose this with the unit)